Transparency and Security
We are here to bring your favorite dessert right to your door. For everything to go perfectly, here are our simple delivery rules and how we protect your data.
Terms and Conditions
1. Munchotella Service
Munchotella offers ordering and home delivery services for waffles, drinks, and other food items from its own menu within Chisinau.
2. Placing an Order
By completing the order, the customer confirms that the data provided is correct. Product images are for presentation purposes and there may be slight differences from the final delivered product.
3. Payment and Pricing
Prices are expressed in MDL. The delivery fee is calculated automatically and detailed in the Delivery section. For distances greater than 1km, the standard taxi rate applies (30 MDL starting + 6.45 MDL/km).
4. Cancellation Policy
Perishable food products prepared to order can NOT be returned according to the legislation of the Republic of Moldova. Canceling an order is only possible by phone within the first 5 minutes of placing it.
Privacy Policy
1. Data Collected
We collect name, phone, email, and delivery address in accordance with Law no. 195/2024 on the protection of personal data of the Republic of Moldova.
2. Purpose of Processing
The data is used strictly for processing the order, communicating delivery status, and improving the user experience on our platform.
3. GPS Coordinates
The application uses GPS location to calculate the delivery fee and to guide the courier to the exact address. This data is not permanently stored in our database.
4. User Rights
Under Law no. 195/2024, you have the right of access, rectification, erasure ('right to be forgotten'), restriction of processing, data portability, and objection, as well as the right to lodge a complaint with the National Center for Personal Data Protection (CNPDCP). For account and associated data deletion, contact us at munchotella@gmail.com.
5. Pre-Contractual Order Assistance
When you begin filling out the checkout form, the entered details (such as your phone number and selected items) are temporarily saved as an order draft based on pre-contractual steps at the customer's request and our legitimate interest in technical support (Art. 6(1)(b) and (f) of Law no. 195/2024), strictly to assist you if a technical or connection issue interrupts your order.
Legal Framework (Official Monitor)
- Law no. 195/2024 on the protection of personal data
- Law no. 284/2004 on electronic commerce
Delivery Information
General Delivery Policy
The estimated delivery time is usually between 30 and 60 minutes. This time is approximate, and Munchotella is not responsible for delays caused by heavy traffic, unfavorable weather conditions, or other force majeure situations.
Walking Delivery
For locations in the immediate vicinity (under 1km distance from the preparation point). The applied fee is +20 MDL.
Delivery by taxi
An external taxi service is used. The rate is calculated automatically upon order completion according to the formula: 30 MDL starting + 6.45 MDL / km.
Date Identificare Comerciant și Plăți
Denumire Juridică:
MUNCHOTELLA S.R.L.
IDNO / Cod Fiscal:
1017600046702
Adresă:
Strada Nicolae Testemițanu 21/1, Chișinău, Moldova
Contact:
+373 79 006 499 • munchotella@gmail.com
Metode de Plată Acceptate:
Plată online securizată prin maib (Card Visa / Mastercard, Apple Pay, Google Pay, MIA Plăți Instant), POS Mobil la livrare sau Numerar la preluare/livrare.